Managing IT Project Clients

Some pointers for managing clients in IT projects

• Promise what you can deliver
• Acknowledge your errors.
• Keep the line of communication open
• Don't suprise them
• Invest in CRM to help in tracking clients, clients communication, referrals & billing
• Insist on a Contract
• Outline the client's responsibilities
• Use a statement of scope
• Keep your invoincing current
• Get the client out of the office once a while
• Ask client for their input especially if something is wrong.